aet365 Privacy Policy

aet365 ("we", "our", "platform") operates a safe, transparent, and reliable online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains how aet365 collects your personal information, the purposes for which it is used, how long it is retained, and what rights you have.

By using our website or services, you are considered to have read this Privacy Policy and agreed to its terms. If you disagree with any part of this Policy, please stop using our services and contact us at [email protected].

We collect various types of information during registration and use of aet365. This information is essential for providing proper service, verifying identity, and ensuring the security of financial transactions.

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• National ID card or passport number
• Residential address and country
• Email address
• Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)

1.2 Financial Information

• Required details related to mobile banking accounts (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, amount, and method

1.3 Technical Information

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Site access time, session duration, and pages visited
• Data collected through cookies and web beacons

1.4 Gaming Activity Information

• Betting history and win/loss records
• Preferred games and playing patterns
• Bonus and promotion usage details
• Responsible gaming limit settings

aet365 uses the collected information only for the following legitimate purposes. No information is used for unnecessary or unrelated activities.

• Account Creation and Management: To ensure your account registration, login verification, and profile management.
• Identity Verification (KYC): Identity verification is carried out following legal obligations to prevent fraud and ensure account security.
• Financial Transaction Processing: To complete deposit and withdrawal processes via bKash, Nagad, Rocket, or Upay.
• Service Improvement: To analyze your usage experience and improve the quality of the platform.
• Providing Support: Your information is used when providing support in Bengali via 24/7 live chat.
• Promotional Communication: To send information about bonuses and offers if you give your consent.
• Responsible Gaming: To identify unusual gaming behavior and provide timely support.
• Legal Compliance: To comply with applicable laws and regulations.

aet365 never sells your personal information to third parties for commercial purposes. However, information may be shared in limited cases for the operation of services.

3.1 Service Provider Partners

Necessary information may be shared with trusted partners to ensure payment processing, technical support, and service quality. These partners are contractually bound to uphold the same privacy standards.

3.2 Legal Obligations

It is aet365's legal responsibility to disclose information when required by a court order, a legitimate request from an investigative authority, or applicable law. Only the necessary information is provided in such cases.

3.3 Business Changes

In the event of a change of ownership, merger, or acquisition of aet365, user information may be transferred to the new authority. The terms of this Policy will still apply at that time.

The aet365 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and running core site functions. The site does not work properly without them.

4.2 Functionality Cookies

These cookies are used to remember your preferences (language, settings) and to personalize the service.

4.3 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and to improve the platform. This information is processed completely anonymously.

4.4 Cookie Control

You can control or delete cookies at any time from your browser settings. However, if essential cookies are disabled, some services may not work properly.

aet365 takes industry-standard technical and organizational measures to protect your information.

• SSL Encryption: All data transfers are secured by SSL/TLS encryption technology.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Limited Access Policy: Only authorized staff can access your information for specific purposes.
• Regular Security Reviews: Regular security assessments are conducted to identify system vulnerabilities.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Fair Play Assurance: An independent verification process is followed to ensure the fairness of the gaming environment.

However, no data transmission over the internet is 100% secure. We make every effort to provide maximum protection, but it is not possible to guarantee complete security. Keep your password confidential and notify us immediately if you notice any suspicious activity.

aet365 does not retain your information beyond what is necessary. The data retention periods are listed below:

• Active Account Information: All information is retained for as long as the account remains active.
• Closed Account Information: Financial records and KYC documents are retained for a specified period after account closure in accordance with legal obligations.
• Transaction Records: Transaction records are retained for an extended period for financial reconciliation and dispute resolution.
• Gaming Logs: Gaming logs are retained for responsible gaming analysis and fraud investigation purposes.
• Marketing Consent: If you decide to opt out of marketing communications, that record is retained to prevent unwanted contact in the future.

Once the retention period expires, information is securely deleted or anonymized so that it cannot be recovered.

As a user of aet365, you have several important rights over your own information.

7.1 Right to Access

You have the right to know what information we hold about you. Send a request to [email protected] and we will assist you.

7.2 Right to Rectification

If there is any incorrect information in your profile, you can request that it be corrected. Changes can be made through your account settings or via live chat.

7.3 Right to Erasure

You have the right to request the deletion of your information in certain circumstances. However, we are obliged to retain some information due to legal requirements.

7.4 Right to Object to Processing

You can object at any time to marketing communications and certain types of data processing.

7.5 Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact our 24/7 live chat or send an email to [email protected]. We will process your request promptly.

aet365 is strictly prohibited for anyone under 21 years of age. "For ages 21 and above only" — this policy is an integral part of our platform.

• Age is verified at the time of registration.
• In cases of suspicion, a national ID card or birth certificate may be requested.
• If it is confirmed that an underage user has opened an account, their account will be closed immediately and the associated information will be deleted.
• No information collected about minors is retained.

If you become aware that a minor is using our platform, please notify us at [email protected].

aet365 reserves the right to update this Privacy Policy at any time. In the event of changes, the following steps will be taken:

• The date of the change will be noted as the "Last Updated" date at the top of this page.
• For significant changes, registered email addresses will be notified.
• If you continue using the site after changes are made, you are considered to have accepted the new policy.

Therefore, you should visit this page regularly. If you have any objection to a change, please contact us.

If you have any questions, objections, or requests regarding this Privacy Policy, contact us through the following:

Your privacy is of the highest importance to us. Every service at aet365 is operated with this value at its core. To learn more, visit our About Us page or read our Terms and Conditions.

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